CHALLENGE:
A few months following 9/11, a major business jet manufacturer discovered there was great caution amongt fliers for traveling on commercial airlines -- especially C-level execs who traveled frequently for business. They came to ACS for help in identifying new prospects for its fractional jet ownership program.
SOLUTION:
ACS identified and qualified prospects for the fractional jet ownership program using the resources of its full service contact center.
DELIVERING THE SOLUTION:
The customer provided information for script development and a database of business execs who had expressed interest in the concept of fractional jet ownership via advertising, trade shows and fly-in events in selected cities.
Using our outbound calling program with predictive dialing, ACS qualified prospects according to their level of interest and warm transferred to the client anyone who wanted to speak to a sales rep. ACS scheduled follow-up calls with the sales reps on a day and time that was convenient for the prospect when they preferred a return call.
ACS forwarded daily files of the remaining qualified leads to the customer for follow-up by their sales reps.