In 1982, Advanced Customer Services (ACS) launched its first call center to serve the growing “extended service plan” industry. Since that time, we have increased the number of our locations, upgraded our systems and enhanced our staffing requirements to become a leading full service contact center.
With offices in Michigan, Ohio and Florida we are a 100% US-based contact center.
Our evolving contact center business model starts with the call center at its core, then enhances it with a combination of new technologies, additional communication channels and a proactive approach to supporting your business.
You have many options to choose from to communicate with your customers. Whether it’s a call, online chat, direct mail or email, you need to use whichever method your customers are most comfortable with. At ACS, we provide a seamless customer service or marketing program using all of these technologies as an integrated part of your business.