Services

 

iStock_000005624727XSmallwebWe specialize in custom solutions for our clients and can put together the set of services you need for your next program or campaign. Our services are adaptable to B2B or B2C markets. We use call center, mail, email, chat and website services to provide the most effective array of services for your program. Some samples of our programs include the following:

  • Warranty and Extended Service Plans (ESP)
    • Outbound marketing programs to sell extended service plans.
    • Inbound customer service support for warranty service requests. We can support initial problem resolution through appointment setup and dispatch.
  • Prospecting, lead generation and appointment setting.
    • We pride ourselves on delivering high quality leads and or appointments to our clients. We work with both client provided lists or we can develop a list for you. Let us help you with your next marketing campaign.
    • Insurance, consumer products and services, business to business services
  • Political Polling Programs
    • Extensive experience in the political arena which includes fundraising, grass roots and voter contact programs. We provide proven procedures that ensure maximum production for clients while taking care to guarantee that every person is treated with courtesy.
  • Fulfillment Center Support
    • Comprehensive third part support for order taking and customer service for your fulliment center.
  • Surveys – new product, satisfaction, opinion polls.
    • We employ our call center, mail and email services to survey clients, prospects, political constituents and others. We then provide you with a custom report of their responses or can employ follow up services on your behalf.
  • Customer loyalty programs
    • Increase your customer referrals and stay in touch with your customers before your competitors do.
  • Direct marketing programs
    • Let us help you sell your product or service using our full line of contact center services. We are equipped to process credit cards and check by phone.
    • Telemarketing
  • Customer Service
    • Let us help you provide exceptional customer service with our inbound contact systems. From our call center to processing emails and skills based routing we can answer your customers questions and arrange for service or additional support.
  • Membership drives
    • We have successfully helped a number of organization increase their membership with our outbound contact services.
  • Event marketing and registration
  • Up-sell and cross-sell promotion
  • Contact Center Overflow
    • Many of our clients use us for the first line of contact with their customers. We then forward only the more complex calls to their in-house center. This allows them to control their costs and allows their staff to focus on higher-level issues. In other situations, we are there to provide support when demand peaks beyond current staffing levels relieving the client from the hassles of hiring and training for short jumps in volume