Extended Service Plans

ESP Sales and Service

At ACS, we offer programs that increase your sales of extended warranties or extended service plans (ESP). We also provide complete warranty customer service including problem analysis and dispatch.

Whether you are a retailer, distributor or manufacturer, we can increase your revenue or streamline your customer service.

  • Retailer
    • We are specialists in sales to customers that did not buy an extended service plan at the point of sale (POS). We also target renewals of Extended Service Plans (ESP).
  • Distributor
    • We work with you to support the efforts of your retailers in selling Extended Service Plans in order to increase revenue and customer satisfaction.
  • Manufacturer
    • You can focus on the manufacturing and sales of your product while we handle the marketing of your warranty and extended warranties. Have software agreements? We can help market those too.

Advanced Customer Services is a third party administrator for outsourced extended service plan marketing. We do not provide underwriting which allows us to market your existing plan with your current provider. However, if you are looking for a complete extended service plan we can partner you with an underwriter. This relationship allows us to introduce ourselves to your customers as either your company or your extended service plan provider – your choice.

Products we market extended service plans for:


  • Appliances
  • LCD, Plasma and DLP TV’s
  • Consumer Electronics
  • Lawn and Garden
  • Audio Equipment
  • Heating and Cooling
  • Portable Electronics
  • Commercial Equipment


Warranty Tracking System

Our highly flexible database system makes it easy for us to accept files in multiple formats. We also have complete control over managing the dates of your extended warranty and extended service plans, allowing us to accurately time the right message to the right customer at just the right time. Top this off with the ability to make all this data available to you on your schedule and to your specifications and you have a complete program for tracking and marketing your extended service plans.


Surprising affordable. Depending on volume, there are often no setup fees. Our outbound sales programs may be based on a percentage of premium while customer service programs are based on either per minute or hourly rates (subejct to monthly minimums) depending on which billing method is most affordable for you.