Looking for a cost effective way to follow up with service staff after a call and get immediate customer feedback?
Service Sentry™ is your answer.
Service Sentry™ provides you with timely customer feedback gathered through a simple question and answer phone prompting system.You control the questions and response options.
How does it work?
- Your field agent is assigned a unique number to call immediately after making a delivery or service call.
- The agent is then asked a series of questions (defined by you) such as “how satisfied was the customer”. They can then respond on a scale of 1 to 5 or 1 for Yes and 2 for No.
- Upon completion by the agent, the customer will be called by Service Sentry and also asked a appropriate follow up questions such as how did they feel about the service call or was everything completed to their satisfaction.
- You can control the timing of the follow up call if desired.
All questions and responses are stored in a database and reports can be generated for review and follow up.
- Available 24/7
- Easy to use
- Scalable – ask as many or as few questions as desired.
- Custom – Questions and responses can be changed whenever you need to.
- Improve customer service.
- Monthly contract – cancel anytime.