We have worked in a broad range of industries for both B2B and B2C contact programs. The following list highlights just some of these industries but of course our contact center programs can be applied to any type of business.

  • Extended Service Plans
  • Warranty Customer Service
  • Medical and Healthcare
  • Financial Services
  • Telephone Carriers
  • Consumer Electronics
  • Manufacturers
  • Consumer Products
  • Professional Organizations
  • Radio and Television
  • Service Companies
  • Fulfillment company support

Supplement Your In-house Call Center and Call Center Overflow

Many of our clients use us for the first line of contact with their customers. We then forward only the more complex calls to their in-house center. This lets them control their costs and allows their staff to focus on higher-level issues. In other situations, we are there to provide support when demand peaks beyond current staffing levels relieving the client from the hassles of hiring and training for short jumps in volume.